On-Site Representative

Jackson, MS 39216

Posted: 05/13/2019 Employment Type: Temp-to-Hire Job Category: Admin/Operations Job Number: 12802

Our client is looking for a clear communicator and excellent project manager to serve as their next On-Site Representative!   The On-Site Representative is an important position and is assigned to work directly with one account to resolve questions and disputes. This is a Temp-To-Hire position with a competitive salary and benefit package upon hire with the company. The office is centrally located in the greater Jackson area, close to Clinton and Byram. 

The applicant must be self-motivated and able to adapt to changing priorities in the client s office. Applicant should have good communication skills coupled with the ability to solve problems and manage time wisely.

On-site Representatives will have access to both client's and customer's systems and will need to balance his/her time to handle all tasks set forth by both client and customer.

Daily tasks could include:
  • Checking for messages
  • Working campaigns on collection software
  • Working any hold, reconciliations, close and returns, etc. From  customer
  • Answer any clients calls from the morning or day before that are left over
  • Work any reports necessary - such as duplicate reports, transaction code reports, etc.
  • Answer any collector inquiries- follow up on any hold, disputes, proposals, additional information needed
  • Insurance filling in web portals
  • Review worksheets as needed
  • Answer collection phone calls and expedite communication between our office and yours
  • Check mail box
  • Deliver reports required to  customer
  • Be the face to face contact in customer s office

  • Proficiency in Microsoft Office applications
  • Previous customer service experience via telephone, email, and in person
  • Proven ability to do reconciliations on customer accounts
  • Ability to manage multiple projects at once
  • High School Diploma; some college preferred
  • Must be able to pass intensive background check and drug screen

Myra Penton, CSP
Specialty Recruiter

Whether you are an existing client, an employer looking for the best fit for your next hire, or the star candidate ready to be placed with one of PSG’s fabulous client companies, you can count on me to be your advocate! Many PSG recruiters have first-hand employment experience in their recruitment specialty area; I am a former legal secretary with years of office administration experience. I love my job, I love the people I work with, and I love that I have the chance to make a real difference in someone’s life each day.
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